Remove Kaseya Agent Manually

For K2 v6-based & v5.1-based VSA's: Updating the agent installation files of the Kaseya agent with new versions occurs in two forms: A) In certain technical support cases, we see that a particular new agent version will solve the specific issue(s) that the technical support case details.
In Kaseya go to 'Agent Procedures - Manage Procedures - Schedule / Create' 2. Click 'Manage Files' and create the folder 'Office365' under shared files 3. Upload the o15ctrremove.zip file to the Kaseya server 4.

Manually uninstalling the Kaseya Agent

Remove Kaseya Agent Manually Uninstall

Grabbed from this post.

If you need to remove Kaseya and it won’t uninstall from Add/Remove programs, try this:

First try the uninstall string

When prompted, select Delete to remove the app. Kaseya Agent is a powerful program and app which can be used to maintain a network of computers. It offers even more features like anti-malware removal, antivirus security, and backup management. The ERA Agent can be uninstalled several ways. Remote uninstallation using ERA Web Console. Log in to ERA Web Console. From the Computers pane, select a computer from which you want to remove the ERA Agent and click New task. Alternatively, select multiple computers by selecting the corresponding check boxes and then click Tasks New.

“C:Program FilesInstallShield Installation Information{48C76121-4F90-11D5-9884-0050BA85A903}Setup.exe” UNINSTALL

“C:Program Files(x86)InstallShield Installation Information{48C76121-4F90-11D5-9884-0050BA85A903}Setup.exe” UNINSTALL

If this fails,

1. Stop the Kaseya Agent service
2. Set the Kaseya Agent service to “disabled”
3. Delete HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/KAPFA
4. Delete HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services/KaseyaAgent
5. Reboot the machine (so that we can be sure that windows knows the service is disabled)
6. Delete c:program fileskaseya
7. Delete c:program FilesInstallShield Installation Information{48C76121-4F90-11D5-9884-0050BA85A903}

If you need to remove Kaseya and it won’t uninstall from Add/Remove programs, try this: